Here at South Street Self Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with Long Beach, CA team member Antonio Tinajero, who is celebrating his 9-year anniversary with StaxUP Storage.
You can find Antonio at South Street Self Storage in Long Beach, CA.
Colby: What year anniversary will this be for you?
Tony: This is my ninth year.
Colby: Year nine! Wow. How did you start working in self-storage?
Tony: My wife was working in the industry and on my days off I would go in and help her. She would work four days a week for this other company and I’d help on my days off. The district manager of that company asked me what I was doing here. I said I’m just helping out. He said well wouldn’t you like to get paid?
Colby: Nice! You’ve been with the company for nine years. What’s the best thing you’ve learned while working there?
Tony: Different things. Great opportunity to meet people of all walks of life. People who are sometimes going through a difficult path, just listening and helping them out.
Colby: I’ll bet you have some interesting stories in that regard. Do you have a favorite self storage story that you like to tell people when you’re chatting about work?
Tony: One comes to mind. A current customer of ours, I won’t use his name, but anyway, when he first came around, it was toward the end of the day, we were locking up and turning off the lights. He came in and was very rude and impatient to say the least. I stayed late and helped him out. After the rental, I was approached by some team members who asked why I helped him when he was acting so mean. I said I understand that life isn’t always easy and he was probably going through a difficult patch. The following Monday he came in and made his second payment and he apologized and recognized his behavior and he thanked me for the opportunity to be a customer. He was a totally different person after that; very grateful. He was going through something difficult and I didn’t disregard him. He’s the only guy I know who comes in with a smile when his rate increases.
Colby: If you can make someone smile over a rate increase you’ve done a pretty good job I think.
Tony: You can’t forget the humane side of things. People go through rough patches, rough times. It’s ok to listen and not push people away.
Colby: So, outside of work, what are some of the hobbies you like to do when you’re not at the facility?
Tony: I like to walk in the park and the track. Biking, running, anything competitive. Automotive racing, motorcycle racing, you name it.
Colby: Nice! What’s your favorite thing to do in the city? If I was going to be in the area for a day or two, what would you recommend I go check out? What’s a fun spot?
Tony: There’s a nice walking trail by the beach. You can bring your bike. Gorgeous views of Encino Hill. The second Friday of every month, Bixby Knolls always has something going on.
Colby: Hey on that same note, what’s your favorite restaurant close by the facility?
Tony: I am a big seafood kind of guy. Mariscos El Perihuegute has authentic Mexican seafood.
Colby: Tony thanks so much for doing the interview, is there anybody you’d like to give a shout out to?
Tony: Yes, let’s give a shout out to my team. Cassie, Brian, Julie and Chad. They’re all willing to help with whatever questions I have, the corporate office and whatever issues we’re having. They’re great human beings and always willing to go the extra mile no matter what the task or what the issue is.
Colby: Thanks again Tony! I’ll look forward to doing this next year for your ten-year anniversary!