Here at StaxUP Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Laura Castillon, who is celebrating her 2-year anniversary with StaxUP Storage.
You can meet Laura at StaxUP Storage in San Ysidro.
Colby: Okay, so this is year two? Tell me a little about what storage has been like in your first two years, was it at all what you had expected, or has it been quite a bit different than what you thought you were getting yourself into?
Laura: Well everything changes over time and at the beginning I was more nervous about things. Going through the initial motions of doing contracts, but now I am a little more confident and I have gotten so much better at problem solving. Experience helps, I’m getting there.
Colby: What would you tell someone if they were going to apply for a job in self storage and had no experience in the industry?
Laura: I would tell them that self storage is very interesting. It is something that is much more busy and hectic at times than you would probably imagine. A lot of customers, but it keeps you busy and it’s something different.
Colby: Basically, don’t apply if you think it’s going to be a walk in the park every day.
Laura: Yeah, pretty much.
“Working with Laura is very fun. She always has a good attitude and it’s great working with her. She always has creative solutions to things that go on here, so it’s very fun. Not only that, but she is a really good person, she is great with customers and it’s always an inspiration to watch her work with our customers. She has taught me a lot, especially with our new software. I am sure everyone would agree, because they all call her with their questions.”
Korina Sandoval, StaxUP Storage San Ysidro Assistant Manager
Colby: Is there anything that stands out in your mind as a highlight story or positive work experience?
Laura: Yes, we get a lot of people that are moving, and moving is hard for people. We have some clients that just need a cheerful person to give them a pick-me-up. That is what makes people grateful and I have had a lot of customers that are so thankful that I take a little extra time to be there for them personally. That makes me feel good that I can make a difference for them.
Colby: And a lot of people probably don’t even expect that level of personal service. Tell me a little bit about yourself Laura. What are some of your hobbies, and what keeps you busy when you aren’t at work?
Laura: I love the outdoors. That’s one of the things I really like about this job. When I am at home I have a 2-year-old and we spend a lot of time outdoors just running around. Whatever keeps us outside and busy.
Colby: So long as he is tired at the end of the day, right?
Laura: Exactly, so he’ll want to take a nap.
Colby: Haha! What would you say is your favorite restaurant in the area? Where do you like to go especially if you are going to celebrate something like an anniversary?
Laura: PF Changs is really good. I like Mexican food mainly, nothing too fancy. There’s a new place I tried recently, Salud. That was excellent.
“Laura is dependable, hard-working, responsible, and dedicated. She has proven she can handle managing the biggest, busiest, and one of the toughest properties we have and she does this with an incredible attitude. Overall she is trustworthy, loyal, and a real joy to work with. A great team member is the one who inspires her team as much as her team inspires her. Thanks for being our inspiration.”
Monique Quintana-Padilla, StaxUP Storage District Manager
Colby: What’s your favorite thing to do in the city, or to take the little guy to?
Laura: We like to go to a bunch of different parks. One time we drove to L.A. and went to a bunch of different parks and piers. Basically any little park or lake we like to check out. We go to a lot of different public parks and outdoor activities.
Colby: Exploring, nice . Is there anybody that you would like to give a shout out to that’s helped you along over the last couple of years?
Laura: Monique has always been a big help. She has guided me through a lot of things. Whether it’s advice and no matter what store she is at she is always there to help me. Gary also. They have both helped me through anything no problem. There are a bunch more to thank I am sure but those come to mind right away.